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AXT upholds a comprehensive set of customer-first service policies and protocols, designed to galvanize our service levels with proactive support. Our guidelines cover activities such as responding to sales quotes within 24 hours, responding to customer help requests within 72 hours with a corrective action plan, keeping customers informed of their shipment arrival times, offering product on a consignment basis, setting up technology roadmap meetings to anticipate customer requirements, and assigning our applications engineering group to the support sales organization - including traveling to customer sites to help integrate our  substrates into their processes and help customers ramp up to mass production.